First of all, thank you for the thought of shopping small with us! We would like to give you all of the trust in us that we possibly can! Here are a few of our most frequently asked questions to help.
Are your candles made from scratch?
Yes! Selene’s Serenity candles are made from total scratch. I melt wax, add fragrances and wicks, and follow a certain recipe to create all candles.
Why do you make candles with soy wax?
Soy wax, derived from natural soybeans is completely non-toxic making your burn experience healthy for you and your environment! Additionally, soy wax burns cleaner and emits less black soot than other blended waxes.
How do I stay updated on your upcoming sales and events?
You can subscribe to our newsletter on our website. You can also email us at firstname.lastname@example.org so we can add you to stay updated on all upcoming events and sales!
How fast is shipping?
SS ships with USPS and UPS within 3 business days. Due to COVID-19 shipping may be delayed but most packages arrive within 5-7 business days.
I want to place a custom order! How do I go about it?
If you are from Greenville, NC you can message our instagram account or DM us anytime regarding custom orders. If you are out of state, you can email us! During checkout there is an option to leave a note where you can leave your wanted message, color, and any special requests.
What if my package is damaged in the mail?
All damaged and perished items should be taken up with the postal office to get any money back! However, you can email us a picture of the damaged item and we replace at least one item at no cost. All items are double bubble wrapped and packaged with biodegradable peanuts.
How do I contact you if my question isn’t here?
You can email us anytime at email@example.com.